Website & Email Use

The use of Santova Limited’s emails and websites are entirely at the user’s own risk. Santova Limited shall not be liable for any loss or damage, howsoever arising, from the use or inability to use its websites (or any other website linked to its websites) or from the use of any information or content contained in its emails or websites. Santova Limited shall not be liable for any inaccuracies or errors found in any of its emails or websites. The user indemnifies Santova Limited against any third-party claims that might arise out of the user’s use of Santova Limited’s emails or websites (or any other website linked to its websites).

Virus Warning

The content of websites or emails may contain software viruses, which could damage your computer system. While Santova Limited has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage or loss that you sustain as a result of software viruses. You should carry out your own virus checking procedures before opening any email attachment or website file.

Copyright and Intellectual Property

Santova Limited’s websites (incorporating all the related pages) and emails are subject to copyright and are owned or licenced to Santova Limited and form part of its intellectual property. This includes, but is not limited to content, designs, logos, material, software, code, graphics, trade secrets and trademarks contained in or electronically distributed websites and email. Any unauthorised use is strictly prohibited.

Email Confidentiality

Any email communication and the information contained is intended for the person or organisation to whom it is addressed. Its contents are confidential and may be protected in law. Unauthorised use, copying or disclosure of any of it may be unlawful. If you are not the intended recipient, please contact us immediately. We accept no liability for the transmission of the information contained in email communication nor any delay in its receipt.

Cyber Crime Alert

Santova Limited will not email any change in banking details and any such correspondence purported to come from Santova Limited should be considered as a cyber fraud scam. Kindly refrain from making any payments into any purported new bank account and should you receive any such request immediately contact your regular known Santova Limited Representative on a known contact number for your region as may be found at We request that you remain vigilant and exercise caution when actioning payments to Santova Limited as Santova Limited shall not be liable for any loss or damage howsoever arising as a result of a payment made into a wrong account, a payment made into a new bank account not belonging to Santova Limited, a fraudulent scam, or as a result of any other cyber crime.

Rates, Quotations and Estimates

Please note that all rates/quotations/estimates quoted are based on current conditions and tariffs in place, are subject to space availability and may change without prior notice. Although Santova Limited makes reasonable efforts to obtain reliable information from third parties, Santova Limited cannot guarantee the accuracy and completeness of the information in quotes/estimates. All rates and charges are subject to change without notice. Santova Limited shall not be liable for any loss or damage howsoever caused by the use of any quote/estimate or reliance on its rates, charges and information. Quotes/estimates and all business is conducted strictly in terms of the Santova Limited Standard Terms of Contract, a copy of which is available on request. E&EO.

Standard Terms of Contract

All business is undertaken subject to Santova Limited Standard Terms of Contract. (Click here to view Santova Limited Standard Terms of Contract). No amendment to these Standard Terms of Contract shall be binding unless reduced to writing and signed by two authorised directors of Santova Limited. Santova Limited is not a merchant and does not act as a merchant under any circumstances. Santova Limited acts as a merchant’s agent in all business undertaken. E&EO.

Protection of Personal Information

Santova Limited respects your privacy and confirms any email correspondence may contain personal details, belonging to you, others and/or to your company (“Personal Information”). By corresponding further with Santova Limited, you expressly give consent to Santova Limited to process and further process the Personal Information as may be contained in this communication. This processing shall be done in accordance with, but not limited to, the Protection of Personal Information Act of 2013, Santova Limited’s Section 18 Processing Notice and Santova Limited’s Data Privacy Policy. Please contact Santova Limited at [email protected] if you do not wish for your Personal Information to be processed by Santova Limited.

ECTA Contracting

Santova Limited expressly contracts out of sections 22-26 of the Electronic Communications and Transactions Act 25 of 2002. No electronic communication including any data message such as an email or SMS, sent or received will give rise to a binding legal transaction. All and any legal transactions, which are to be entered into with Santova Limited, is conducted strictly in terms of Santova Limited’s Standard Terms of Contract, a copy of which is available on alternatively upon request.

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